When to Fire a Customer

In our final episode of the Difficult Customer series, we explain how and when to weed out the “bad customer apples.” This is a difficult, but useful tactic when learning how to love your crazy customers more.

Tweet (or Moo):  Weeding out the bad customer apples will only teach you how to love your crazy customers more.

Question of the Day:  Have you ever had to fire a customer?  Or do you totally disagree with us?  Tell us about it.

For more info on this topic, check out:

Articles:  http://buswk.co/1gRMDZl , http://bit.ly/1hMJkVp , http://bit.ly/1eX84u1

Brilliant Minds:  @BW , @mitsmr  , @successwise

 

2 Comments

  1. Joe Witte says:

    good rules to live by. I think the other time is when, on a larger biz dev relationship, when the numbers don’t add up and the customer won’t renegotiate. Win/lose business relationships = short lived businesses.

  2. Mark says:

    Although it’s never easy to let a client go, it’s much easier to let them go (under rare and extreme circumstances) than to see a superstar teammate demoralized and stressed for weeks or months on end, and possibly leave themselves. Much easier to find a new customer than to find a truly excellent team member.

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