Fact is, it really doesn’t matter. No INC or Forbes top honor will EVER be given for the Who is Right or Wrong national awards. As long as your customer leaves happy, you both receive an invisible golden trophy. Start planning your acceptance speech.
1. Educate the customer and help them just flat out understand
2. Let them riff… they gave you some of their hard earned after tax money… let them speak their mind
3. Let it go and be helpful
Tweet (or Moo): There is no winner in the bullfight between you and the customer. Learn to help and moooove on.
Question of the Day: The customer is always ________________?